Seller
groundfloor Co., Ltd.

Operations Manager
Yoshio Kubo

Seller's Address
VORT Nakameguro 2F, 1-8-1 Nakameguro, Meguro-ku, Tokyo 153-0061
TEL: 03-3794-4037

Product Price
Displayed for each product

Additional Fees Beyond Product Price
Consumption tax, shipping fee


Honshu, Shikoku, Kyushu: 700 yen
Hokkaido, Okinawa: 1200 yen
*Free shipping for orders over 5,000 yen.

Payment Methods
Credit card, convenience store payment, Rakuten Pay, d払い, cash on delivery, Google Pay, Apple Pay, etc.

Business Hours
Business days: Weekdays (Mon-Fri) 10:00 - 18:00
Closed: Saturdays, Sundays, national holidays

Delivery Time
Standard products: Shipped within 1-3 business days after order confirmation.
Made-to-order products: Shipped according to the estimated delivery date stated for each product.
*No shipping on Saturdays, Sundays, or national holidays.

Returns and Exchanges 
Within 7 days of product arrival, please contact customer support with your order number, the email address used for your order, and the product you wish to return or exchange. We will guide you through the return/exchange process. Please note that we do not accept returns or refunds for sale items.